Helsinki and Berlin-based ultimate.ai raises $20M Series A Funding

According to the company`s press release, ultimate.ai, the leading customer service automation platform, has raised $20M in Series A funding round. The round was led by OMERS Ventures with participation from Felicis Ventures and existing investors HV Capital, and Maki.VC.

Founded in 2016 in Finland by COO Sarah Al-Hussaini, CEO Reetu Kainulainen, CSO Jaakko Pasanen, and CTO Markus Rautio, ultimate.ai is aimed to empower brands to drive better customer experiences through automation. The company’s no-code platform makes powerful AI technology accessible for customer service teams, to orchestrate their operations to deliver instant resolutions around the clock, and uniquely. The holistic, AI-first solution automates up to 80% of support interactions, freeing agents from repetitive requests.

“The new funding comes at a time of massive growth for us,” comments Reetu Kainulainen. “This will enable us to keep investing in a category-defining product. We have been uniquely placed to provide crucial support for businesses that have experienced a surge in online customers, and the years of foundation building, product development, and our team culture have enabled us to ride the tailwind of the COVID-19.”

The company will use raised money to advance its AI-powered automation platform, which currently powers customer interactions in over 20 languages, and to expand to North America and throughout Europe. The current funding round brings the 4-year-old company’s total capital raised to more than $25M.