Estonian AI startup Klaus raises ＄12M in Series A

The Tallinn-based AI-powered platform Klaus has raised $12 million in Series A round of equity funding led by Acton Capital. The previous investors Icebreaker, Creandum, and Global Founders Capital also participated, the company told AIN.Capital.

• Founded in 2017 by Kair Käsper, Martin Kõiva, and Egon Sale, Klaus develops a conversation review tool. It improves customer service quality by making internal feedback easy and systematic. It breaks this data down into trackable info with relevant highlights brought to immediate attention before they can become problems.
• Currently, the solution is analysing over two million conversations daily from its mostly enterprise-size customers. Several global enterprise are its customers, like Glovo, SoundCloud, and Epic Games. The software also integrates with contact center platforms, including Zendesk, Salesforce, and Intercom.
• Acton Capital is the lead investor this round. It is a leading growth venture capital investor in tech-enabled business models, based in Munich, Germany. The previous investors Icebreaker, Creandum, and Global Founders Capital also joined in.

“The Series A funding means we can now scale our growth to the next level. To do that, we are seeking the best sales and marketing talent as well as adding to our team of PhD’d, data-science aces. As we hope to almost double our team in the next six months, we are excited that we have the resources to really find the best people,”

Martin Kõiva, co-founder and CEO of Klaus, comments.

• The fresh round of funding will deepen Klaus’ core focus on product and engineering teams. It will also bring new growth through sales and marketing.