SoftServe integrates generative AI into its work — predicts a 45% increase in productivity

SoftServe, an American IT company founded by Ukrainians Taras Kytsmey and Yaroslav Lubinets in Lviv, Ukraine, has informed AIN that it starts integrating generative AI into the work of its teams on client projects. Thanks to this, the company expects to significantly increase the productivity of its developers and speed up software development.

  • SoftServe’s internal research found that AI tools can increase the productivity of development teams by up to 45% and reduce project development time by 30%
  • Currently, AI is being used in nine pilot projects for clients from various industries, including the financial sector, manufacturing, and retail.
  • The teams prepared for the new work approach for 1-2 weeks, undergoing special training on the use of AI tools.
  • The first results showed positive dynamics. Software development time reduced by 20%, Quality Control — by 25%, Test Automation — by 20%, creation of technical documentation — by 17%
  • SoftServe uses the following AI tools: GitHub Copilot, CodeWhisperer and Duet AI for programming, ChatGPT, MS Copilot 365 for working with texts, and NEO Platform, an enterprise web platform based on AI.

In addition, the company is developing AI assistants for certain specializations. Assistant for software architects helps to work with documentation and strategizing projects, automating and improving these processes, increasing the productivity of architects by up to 30%.

By the end of the year, the company plans to scale the use of generative AI while continuing to explore new tools and formats.

About SoftServe

SoftServe is an IT company operating in the field of software development and consulting services. More than 11,000 employees work in more than 50 offices located from San Francisco to Singapore.

The main offices of the company are located in Lviv (Ukraine) and Austin (USA). The company works on more than 900 active projects for clients in the countries of North America, the EU, and Asia.

SoftServe’s clients include such companies as IBM, Cisco, Panasonic, Cloudera, Henry Schein, Spillman Technologies and others. SoftServe is a partner of Google Cloud Platform, Amazon Web Services, Microsoft Azure, NVIDIA, and other major technology companies.